Mond Casino VIP

This page explains how Mond Casino VIP and Loyalty works: how to get access, how daily cashback is claimed, how loyalty points convert to money, what is excluded from cashback, and how crypto cashback works when you play with crypto deposits.

Quick note: the Loyalty Club is invitation-only. If you want VIP access, you can request it via contact support.

VIP Overview

Mond Casino VIP is built around a Loyalty Club and cashback-style rewards. The main value for players is simple: you can claim daily cashback, convert loyalty points, and (for crypto deposits) request a separate crypto cashback when the conditions are met.

Loyalty Club Access: Invitation and Request

The Loyalty Club is available by invitation. If your account does not show loyalty benefits yet, you can ask support if your profile can be enrolled.

1. Open support and ask about Loyalty Club/VIP access for your account.
2. Wait for confirmation and check your account area for loyalty visibility.
3. If you receive an invite, review the cashback rules and exclusions before you plan your play.

Daily Cashback: Limits and Claim Rules

Loyalty Cashback is claimed once per day. The daily cashback limit is up to €200, and the minimum claim is €1.

• Claim frequency: 1 time per day.
• Minimum claim amount: €1.
• If your claim is unavailable, check if you have a pending withdrawal (see below).

Loyalty Cashback Points: How It Accrues

Loyalty Cashback points are earned from slot play. The earning rate is 1 point per every €20 staked on slots. Points convert at 25 points = €1 (around 0.2% of stakes).

• To build points, stick to slots rather than excluded categories.
• If you want to browse slot options, open eligible slots and choose titles you enjoy.

What Is Excluded From Loyalty Cashback

Not every category counts for Loyalty Cashback points. The excluded categories are listed below.

• If you play in excluded categories, points may not increase as expected.
• When you are unsure, switch to slots and re-check your loyalty progress later.

No Wagering and No Max Bet for Loyalty Cashback

Loyalty Cashback does not have wagering requirements and does not have a max bet restriction. This applies to loyalty cashback itself (separate promo rules can still exist for specific bonus offers).

If you are playing under a separate promotion, always check the official rules in VIP rules and the promo page where it is listed.

Crypto Cashback: How It Works

Crypto Cashback is a separate cashback rule for crypto deposits. It is set at 10% cashback from a lost crypto deposit and has its own trigger and request process.

1. Use a crypto deposit and play until the deposit is lost.
2. If your balance drops below €1 after the loss, the condition is met.
3. Request Crypto Cashback through live chat.
4. After it is applied, complete the 2x wagering requirement on the cashback amount.

Crypto Cashback: Supported Currencies and Minimum Payout

Crypto Cashback supports multiple crypto currencies. The minimum payout amount for crypto cashback is €1.

Crypto Cashback has no max bet restriction and no excluded games stated for this cashback rule.

Pending Withdrawal Restriction

Cashback can be unavailable if you have a withdrawal pending. If you cannot claim cashback today, check your pending withdrawal status first.

• If a withdrawal is pending, finish that process and check cashback again afterward.
• If the withdrawal is completed but cashback is still unavailable, contact support with your account details.

VIP Benefits and Service Level

Mond Casino VIP can include personalized offers, increased cashback up to 20%, and faster handling of withdrawals. Exact availability depends on your account status and eligibility.

• Personal offers tailored to your play.
• Higher cashback levels (up to 20%).
• Faster handling of withdrawals (processing can vary by method and checks).

Tournaments and Leaderboards

Mond Casino also runs tournaments and leaderboards tied to specific providers. These are examples of tournament formats and conditions that can appear in the promo calendar.

• For the current promo calendar, check promotions and tournaments and open each offer to read participation terms.
• Some tournaments list no minimum stake, but a maximum bet may apply (for these examples, €200).

VIP and Cashback Problems: Quick Fixes

I cannot join the Loyalty Club

• The Loyalty Club is invitation-only.
• Request access via contact support.
• Ask whether your account can be enrolled and what steps are required.

Daily cashback claim is not available today

• You can claim cashback once per day.
• Check if your claim amount meets the minimum (€1).
• If it still does not show, contact support for a status check.

Cashback is blocked because a withdrawal is pending

• Cashback can be unavailable while a withdrawal is pending.
• Check your pending withdrawal status.
• After the withdrawal is completed, try claiming cashback again.

Points do not increase after playing

• Loyalty points accrue from slot bets (1 point per €20 staked on slots).
• Live casino, table games, jackpots, video poker, virtual games, and sportsbook are excluded.
• Switch to slots and re-check later.
• If it still looks wrong, contact support with the time window you played.

Crypto cashback did not trigger

• Crypto cashback requires your balance to drop below €1 after a lost crypto deposit.
• Crypto cashback must be requested through live chat.
• Contact support and provide your approximate deposit time and currency.

Crypto cashback wagering does not complete

• Crypto cashback has a 2x wagering requirement on the cashback amount.
• Keep play active until the wagering is finished.
• If progress looks stuck, contact support and ask them to confirm your wagering status.

Confused about excluded categories

• Excluded categories include live casino, table games, jackpots, video poker, virtual games, and sportsbook.
• To focus on eligible play, use eligible slots.
• For official details, review VIP rules.

Where to Get Help

If you want to request VIP access, claim cashback, or confirm loyalty status, use contact support. For responsible play tools and limits, use Responsible Gambling.

• Live chat: 24/7
• Email: [email protected]
• Email: [email protected]

FAQ

Is Mond Casino VIP available to everyone?

No. The Loyalty Club is invitation-only, and access is provided by invitation.

How do I request an invite to the Loyalty Club?

Use contact support and ask if your account can be enrolled in the Loyalty Club.

What is the daily cashback limit?

The daily cashback limit is up to €200.

How often can I claim cashback?

You can claim cashback once per day.

What is the minimum cashback claim amount?

The minimum claim amount is €1.

How do loyalty points work?

You earn 1 point per every €20 staked on slots, and 25 points convert to €1 (about 0.2% of stakes).

Which categories are excluded from loyalty cashback?

Excluded categories include live casino, table games, jackpots, video poker, virtual games, and sportsbook.

Does loyalty cashback have wagering or a max bet limit?

No. Loyalty cashback has no wagering requirement and no max bet restriction.

What is crypto cashback and how much is it?

Crypto cashback is 10% cashback from a lost crypto deposit, requested through live chat when the condition is met.

How do I request crypto cashback?

When your balance drops below €1 after a lost crypto deposit, request crypto cashback via live chat.

Why is cashback unavailable when I have a withdrawal pending?

Cashback can be unavailable while a withdrawal is pending. Check your pending withdrawal status first.

Are there tournaments at Mond Casino?

Yes. Mond Casino runs tournaments and leaderboards tied to specific providers. Check promotions and tournaments for current offers and dates.