Mond Casino Responsible Gambling
This page is about keeping play controlled: limits, breaks, and how to request stronger restrictions if you need them. For rules that affect deposits, withdrawals, and bonuses, use terms and rules.
If you are not sure which tool is available in your account menu, the fastest option is to ask support team to guide you and apply the restriction you request.
Responsible Gambling Page Scope
- How to use limits and reminders to stay in control
- How to take breaks (cooling-off) and request self-exclusion
- What to do if limits block payments and you need clarification
- Where to contact support and security for sensitive cases
- Links to related policies and help pages
Who Operates The Service
Mond Casino is operated by a registered company.
| Topic | Confirmed | Fact |
|---|---|---|
| Operator | Yes | Modern World Entertainment B.V. (Curaçao), registration number 163861 |
License And Compliance Basics
The casino operates under a Curaçao license. This is the reference point for how the service is authorised and how compliance checks can be applied to accounts.
| Item | Value | Notes |
|---|---|---|
| Regulator | Curaçao Gaming Authority (CGA) | Offshore gaming authority |
| License number | OGL/2024/1335/0780 | Status: Active |
| License date | 09.12.2024 | Active at the time of this summary |
When To Take A Break
Responsible gambling starts with noticing when play stops being entertainment. If you recognise any of the points below, it can help to set limits or take a break.
- You spend more time playing than you planned.
- You increase stakes to “get back” losses.
- You feel stressed, angry, or restless while playing.
- You hide your play or feel uncomfortable talking about it.
- You chase quick wins instead of playing for fun.
- You play to escape problems or to change your mood.
- You cancel other plans because of gambling.
- You keep playing even when it is no longer enjoyable.
Play Limits You Can Use
Many players use limits to keep play within a planned budget and schedule. The exact limit tools can vary by account and interface, so treat the list below as the common types to look for in your profile settings or responsible gambling section.
| Tool | Confirmed | Where to check |
|---|---|---|
| Deposit limit | No | Account/Profile settings – Responsible Gambling or Limits section |
| Loss limit | No | Account/Profile settings – Responsible Gambling or Limits section |
| Session time reminders | No | Account/Profile settings – Responsible Gambling |
| Bet/wager limit | No | Account/Profile settings – Limits section |
If you do not see these options in your account, contact support team and request the restriction you want applied.
How To Set Limits
Limit settings are usually available inside your account area. Because menus can differ, follow the universal steps below and adapt them to your interface.
- Sign in to your account.
- Open your profile/account settings area.
- Look for “Responsible Gambling” or “Limits”.
- Select the limit type you want (for example, deposit or time reminder).
- Set your limit amount or reminder schedule.
- Save changes and confirm the setting is active.
- If anything is unclear, contact support team and ask them to confirm your active limits.
Timeouts And Cooling-Off
A timeout (cooling-off) is a break where you temporarily restrict access to gambling. The availability and duration options can depend on your account and interface. If you do not see a timeout option, request it via support.
| Tool | Confirmed | Where to check |
|---|---|---|
| Timeout / cooling-off | No | Account/Profile – Responsible Gambling, or request via support |
- If you want a short pause, ask support for a timeout/cooling-off option.
- When requesting a break, clearly state that you want your access restricted.
- Include your registered email so support can locate your account faster.
Self-Exclusion Request
Self-exclusion is a stronger restriction where you ask to block your access for a longer period. If you want self-exclusion, request it through support and provide your account identifier.
- Open support team (live chat or email).
- State your request clearly: “I want self-exclusion”.
- Include your registered email or account identifier.
- If asked, confirm your identity details for account safety.
- Ask support to confirm the restriction is active and when it starts.
If your request includes verification or account safety checks, you can also use [email protected] for security-related communication.
Account Closure Option
If you want to stop using the service entirely, you can request account closure. Account closure is handled through support and may require verification checks to protect your account and funds.
- Contact support team and request account closure.
- If you have a remaining balance, review withdrawal status and complete required steps.
- If documents are requested, use verification steps.
Keeping Control On Mobile
Mobile play can feel faster and less structured, so it helps to set limits before you start a session.
- Use limits or reminders before opening a game session.
- Take breaks between sessions and avoid long continuous play.
- If you experience technical friction, use mobile troubleshooting instead of repeatedly retrying deposits or bets.
Payments While Limits Are Active
If a limit blocks a deposit or a betting action, do not rush to override it. First confirm which limit is active and why it triggered.
- Check your account area for active limits or responsible gambling settings.
- If you cannot find it, contact support team and ask which limit is active.
- If the issue is tied to a deposit flow, review deposit steps and payment methods.
- If the issue is tied to a withdrawal or account status, check withdrawal status.
What Support Can Help With
Support can guide you to the right tool in your account menu and apply restrictions when you request them.
- Setting or confirming active limits
- Requesting a timeout/cooling-off
- Requesting self-exclusion
- Account closure requests
- Clarifying how limits affect deposits and play
Security And Verification In Sensitive Cases
If your request involves verification documents or account safety (for example, you suspect someone accessed your account), use the dedicated security email.
- Security/KYC contact: [email protected]
- General account support: [email protected]
Data And Retention
Account-related data can be stored for 5 years. If you send a responsible gambling request and want it referenced later, keep a copy of your message and the date you sent it.
| Rule | Confirmed | Value |
|---|---|---|
| Data retention | Yes | 5 years |
For details on data processing and privacy topics, review the privacy policy.
Related Policies and Help Pages
FAQ
Where can I find responsible gambling tools?
Look in your account/profile settings for a “Responsible Gambling” or “Limits” section. If you do not see these tools, contact support team and request the restriction you need.
Can I set a deposit limit?
Many casinos offer deposit limits, but availability can depend on your account interface. Check your profile settings, or ask support to confirm and apply it.
Can I take a short break from play?
Yes. If your account menu includes a timeout/cooling-off option, use it. If not, request a temporary restriction via support.
How do I request self-exclusion?
Contact support team through chat or email and clearly state that you want self-exclusion. Include your registered email or account identifier.
Can I close my account?
Yes. Request account closure via support team. If you have a remaining balance, complete the required withdrawal steps first.
What if my limit blocks a deposit?
Check your account settings for active limits. If you cannot find the reason, contact support and ask which restriction is active. For deposit flow details, see deposit steps.
Who should I contact for sensitive cases?
For account security and verification topics, use [email protected]. For general account help, use [email protected] via support team.
How long is data stored?
Account-related data can be stored for 5 years. For privacy details, see the privacy policy.
Where can I read the rules that affect withdrawals and bonuses?
Use terms and rules for deposit, withdrawal, and bonus-related rules.
Is Mond Casino licensed?
Yes. Mond Casino operates under Curaçao Gaming Authority (CGA) license number OGL/2024/1335/0780 (Active, dated 09.12.2024).