Mond Casino Terms and Conditions
This page is a practical summary of the key Mond Casino Terms and Conditions that affect access, payments, withdrawals, verification, and bonuses. If any wording on this page differs from the official Terms, the official Terms prevail.
For step-by-step guides, use the dedicated pages: Deposits, Withdrawals, Verification, and Bonuses.
Terms Page Scope
We focus on rules that can change your account status, your ability to withdraw, or the way bonuses and fees are applied. This is not the full legal text, and it does not replace the official Terms.
- Operator, license, and basic regulatory details
- Deposit and withdrawal minimums, limits, and timeframes
- Same-method withdrawals and playthrough requirements
- KYC triggers and document requirements
- Bonus rules that impact withdrawals (for example, max bet)
- Country restrictions and bonus availability limits
Operator and Payment Processing
Mond Casino is operated by a registered company and uses a separate payment processing entity for transactions.
| Topic | Confirmed | Fact |
|---|---|---|
| Operator | Yes | Modern World Entertainment B.V. (Curaçao), registration number 163861 |
| Payment processing | Yes | Resmea Limited (Cyprus) |
License and Regulatory Basis
The casino operates under a Curaçao gaming license.
| Item | Value | Notes |
|---|---|---|
| Regulator | Curaçao Gaming Authority (CGA) | Offshore gaming authority |
| License number | OGL/2024/1335/0780 | License status: Active |
| License date | 09.12.2024 | Active at the time of this summary |
Account and Verification Basics
Verification (KYC) can be required to confirm identity, protect the account, and enable withdrawals. In practice, KYC becomes mandatory in scenarios that involve higher cashout risk or withdrawal conditions.
- KYC is mandatory for withdrawals from €200.
- KYC is also required when you attempt to withdraw funds that have not been wagered.
- For KYC and security topics, you can email [email protected].
KYC Documents and Review Time
When verification is requested, prepare a standard document set. Make sure photos/scans are readable and match your account details.
| Document group | What it proves | Examples |
|---|---|---|
| Identity | Who you are | Government-issued ID |
| Address | Where you live | Proof of address document |
| Payment method | Ownership of the method | Payment method proof (as requested) |
- Verification review time: up to 48 hours (after documents are submitted and readable).
- Contact for verification/security: [email protected].
- For practical steps and what to upload, use verification steps.
Deposits: Minimum, Fees, and Methods
Deposits have a fixed minimum and are credited after confirmation by the payment provider. Casino fees are not charged, but crypto networks can apply their own network fees.
| Rule | Value | Notes |
|---|---|---|
| Minimum deposit | €20 | Or equivalent in supported currencies |
| Casino fees | No | Except crypto network fees |
| Crediting | After provider confirmation | Timing depends on the payment provider |
Deposit method categories and examples:
- Cards: Visa, MasterCard
- E-wallets: Skrill, Neteller, MiFinity, Payz, AstroPay
- Bank transfer: Wire Transfer
- Cryptocurrency: BTC, ETH, LTC, USDT, XRP, TRX, BNB, Monero
For the cashier flow and troubleshooting, continue to deposit rules and payment methods.
Withdrawals: Minimum, Limits, and Timing
Withdrawals have a minimum cashout amount and rolling limits. Processing and crediting speed depend on the method.
| Rule | Value | Notes |
|---|---|---|
| Minimum withdrawal | €30 | Minimum cashout threshold |
| Limits | €5,000 weekly / €15,000 monthly | Applies to total cashouts |
| Processing time | Up to 24 hours | Processing before crediting by the method |
| Method type | Typical crediting | Notes |
|---|---|---|
| E-wallets / Crypto | Instant or within minutes | After processing |
| Bank cards | Up to 5 banking days | Bank-side timelines can vary |
- If your request is pending, check withdrawal steps and your request details before contacting support.
- Be ready for KYC if your withdrawal triggers verification rules (see below).
Same-Method Policy
Mond Casino applies a same-method policy: withdrawals are processed using the same method you used to deposit. This rule is used to reduce payment risk and can affect the options available in your cashier.
- Choose a deposit method you can also use for withdrawals.
- If you are unsure which method is eligible, check payment methods before you deposit.
Playthrough Requirement Before Cashout
To withdraw, you must meet a minimum playthrough requirement. If you try to withdraw without completing the required playthrough, a cashout fee can apply.
| Rule | Value | Impact |
|---|---|---|
| Minimum playthrough before withdrawal | 5x the deposit amount | Required to avoid a cashout fee |
| Fee if withdrawing without playthrough | 10% | Can be applied when playthrough is not met |
- Before you cash out, confirm your playthrough status.
- If you have not met the 5x deposit requirement, understand the 10% fee can apply.
- If KYC is requested, complete verification first via verification steps.
Bonus Rules That Affect Withdrawals
Bonus play has strict rules that can affect your ability to withdraw bonus winnings. The most important safety rule is the max bet limit while a bonus is active.
| Rule | Value | Impact |
|---|---|---|
| Max bet while a bonus is active | €4 | Exceeding the limit can void bonus winnings |
- Keep your bet size at or below €4 while a bonus is active.
- Some game categories can be excluded from bonus wagering (for example, jackpots, table games, video poker, virtual games, live casino, and sportsbook). Always open the promo terms to confirm what counts.
- For full promo conditions, codes, and wagering rules, use bonus rules.
KYC Triggers for Withdrawals
KYC becomes mandatory in cashout scenarios that involve higher risk or specific withdrawal conditions.
- KYC is mandatory for withdrawals from €200.
- KYC is also required when you withdraw funds that have not been wagered.
- If documents are requested, submit them and contact [email protected] if you need help.
Country and Bonus Restrictions
Mond Casino does not accept players from certain jurisdictions. The restricted list includes the United Kingdom and the United States as examples, and may include additional jurisdictions as defined in the official Terms.
| Area | Applies to | Notes |
|---|---|---|
| Access restrictions | Account creation and play | Some jurisdictions are not accepted (check official Terms) |
| Bonus availability | Bonuses and promotions | Bonuses are not available in Argentina, Azerbaijan, Ireland, Japan, and Mexico |
If you are unsure about eligibility, contact support contacts before depositing.
Data Retention and Privacy
Account-related data can be stored for 5 years. For details on data processing, cookies, and user rights, review the privacy policy.
If you want to manage your play habits and limits, use play control tools.
Support for Terms Questions
If you have questions about these rules or need a clarification for your account case, use support contacts.
- Live chat: 24/7
- Email: [email protected]
- Email: [email protected]
- KYC/security: [email protected]
Issues and Quick Fixes
Withdrawal shows pending too long
- Open withdrawal steps and confirm the request time, amount, and method.
- Check if KYC is requested and follow verification steps.
- If you need help, contact support and include your exact request details.
Cashout fee was applied
- Check whether you met the minimum playthrough requirement (5x deposit amount).
- If you attempted to withdraw without playthrough, the 10% fee can apply.
- If you believe the fee was applied incorrectly, contact support with your deposit and withdrawal timestamps.
Withdrawal method mismatch
- Remember the same-method policy: withdrawals are processed by the same method you used to deposit.
- Confirm which method you used for your last deposit.
- For method details, review payment methods and then contact support if needed.
Bonus winnings were removed after a high bet
- While a bonus is active, the max bet limit is €4.
- Exceeding the max bet can void bonus winnings.
- For full promo rules and examples, check bonus rules.
KYC was requested at cashout
- KYC is mandatory for withdrawals from €200 and for withdrawals of funds that were not wagered.
- Prepare identity, address, and payment method documents.
- Submit documents and contact security at [email protected] if you need help.
Deposit credited late
- Deposits are credited after confirmation by the payment provider.
- Collect your transaction reference and timestamp.
- Use deposit rules and contact support with your references if needed.
Access restricted by country
- Mond Casino does not accept players from certain jurisdictions.
- Check the official Terms for the restricted list that applies to your location.
- If your case looks unclear, contact support contacts before you deposit.
FAQ
Who operates Mond Casino?
Mond Casino is operated by Modern World Entertainment B.V. (Curaçao), registration number 163861.
What license does Mond Casino use?
The casino operates under Curaçao Gaming Authority (CGA) license number OGL/2024/1335/0780 (Active, dated 09.12.2024).
What is the minimum deposit?
The minimum deposit is €20.
Are there any deposit fees?
Casino fees are not charged, except crypto network fees that can be applied by the blockchain network.
What is the minimum withdrawal?
The minimum withdrawal is €30.
What are the withdrawal limits?
The withdrawal limits are €5,000 per week and €15,000 per month.
How long does withdrawal processing take?
Withdrawal processing can take up to 24 hours. After processing, e-wallets and crypto can credit instantly or within minutes, while bank cards can take up to 5 banking days.
Do I have to withdraw with the same method I used to deposit?
Yes. Mond Casino applies a same-method policy for withdrawals.
What is the playthrough requirement before withdrawing?
The minimum playthrough requirement is 5x the deposit amount.
When can a cashout fee apply?
If you withdraw without meeting the playthrough requirement, a 10% cashout fee can apply.
What is the max bet while a bonus is active?
The max bet while a bonus is active is €4. Exceeding this limit can void bonus winnings.
When is verification required for withdrawals?
KYC is mandatory for withdrawals from €200 and for withdrawals of funds that were not wagered.
How long is my data stored?
Account-related data can be stored for 5 years. For details, see the privacy policy.